SHIPPING
Processing will take between 2-3 business days. Shipping for domestic orders will take 2-5 business days. Please allow extra time during peak promotion times, weekends/holidays. Estimated delivery is to be used as a guide only.
If you make a mistake with your order, you must e-mail us within 2 days of your order being placed. When making a request you undertake that all details you provide to us regarding goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your payment.
Allow a maximum of 7 working days for your order to arrive along with another 2- 3 days for your order to be processed.
INTERNATIONAL ORDERS
Please allow 2-5 business days to process your order. Shipping for international orders will take 7-16 business days.
International customers may incur import duty and tax charges. It is recommended to contact your local customs authority to determine the landed price before purchase completion. International credit cards will be charged in accordance with applicable exchange rate on the day your card issuer processes the transaction.
The customer is responsible for all customs charges. If a customs charge is refused by the customer and POOCH PENDEJAS is responsible for the shipping of the product back, the charge will come out of the customers refund.
RETURNS & REFUNDS
At this time, Refunds are Acceptable within reason.
All charges related to shipping are your responsibility and are non-refundable. Customers are responsible for cost of shipping for exchanges on undamaged items and if the customer rejects a package they are responsible for all additional shipping costs incurred. In the event a package is returned by Royal Mail, your payment will be refunded minus the actual fee of shipping, and we will contact you to confirm receipt.